After sales service
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Customs duties and taxes
If your order is shipped from abroad, customers are responsible for customs and tax within their own country. Our warehouses are located in Europe, North America and Asia. For further information, you may contact our sales.
After successfully placing your order, usually our customers will receive their product within 15-30days. If your have more than one product in your order, your shipment might arrive in multiple shipments. You could always track your order here.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it will take 8-10 business days for your bank or credit card company to process and post the refund.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and requires you to pay the shipping fee for return. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com.